On the front line: employment services staff perspectives on working with mature age jobseekers

Dina Bowman and Agathe Randrianarisoa

The second of three reports from a study exploring how Australia’s jobactive employment services might better assist mature age jobseekers.

At a glance

Jobactive commenced as the new version of Australia’s employment services in July 2015. It was designed to increase the success rate of the services and reduce the costs for providers. Under this new contract, however, jobactive providers are expected to do more with less. As caseloads increased, there is greater focus on outcome payments and performance. High caseloads are one factor putting increased pressure on jobactive staff.

Dive deeper

Analysis of interviews with 32 jobactive staff shows that employment services staff face multiple challenges. They have to manage the demands of the services contract, including monitoring mutual obligation requirements; an increasingly competitive labour market; and jobseekers who need considerable help to find suitable decent work.

This study was funded by the Lord Mayor's Charitable Foundation – Eldon & Anne Foote Trust (Innovation Grant 2015).

Last updated on 16 June 2020



In this series

By Seuwandi Wickramasinghe and Dina Bowman 2018

The first of three reports from a study exploring how jobactive employment services can better help mature age jobseekers find work, this report focuses on the jobseekers.

Read report
By Dina Bowman and Agathe Randrianarisoa 2018

The last of three reports studying Australia’s jobactive employment program found the service is not working well for mature age job seekers.

Read report
By Dina Bowman, Agathe Randrianarisoa and Seuwandi Wickramasinghe 2018

What is needed to help mature jobseekers find work?

Read report

Related projects

Research and Policy project

Existing policy responses to workforce age discrimination tend to focus on the role of employers in providing opportunities for jobseekers aged over 45. By contrast this research project focuses on employment services and how their staff might work more effectively with mature-age jobseekers.

Learn more