Community Safety and Information Service
The CSIS program hires mainly public housing tenants, many of whom are long-term unemployed, as paid trainees for up to a year to provide a friendly concierge service at the Collingwood, Fitzroy and Richmond public housing estates in Melbourne and gain qualifications in security operations.
Trainees in the Community Safety and Information Service complete Certificates II and III training in security operations. The program includes weekly classroom training and a year-long practical work placement in the reception areas of the high rise towers located on the Collingwood, Fitzroy and Richmond public housing estates. Here they provide concierge services such as access control, information and referral services to local residents.
Graduates of the program are supported into employment in the security industry by a dedicated field officer.
The program is into its 13th year of operation and has maintained ongoing employment rates of graduates at above 70 per cent.
Who is eligible
The Community Safety and Information Service program is open to public housing residents in the Collingwood, Fitzroy and Richmond area.
We value the contribution of our principal partner, the Department of Health and Human Services.