Community Safety and Information Service

The CSIS program hires mainly public housing tenants, many of whom are long-term unemployed, as paid trainees for up to a year to provide a friendly concierge service at the Collingwood, Fitzroy and Richmond public housing estates in Melbourne and gain qualifications in security operations.

Learn about the Customer Safety Information Services course at BSL

Trainees in the Community Safety and Information Service complete Certificates II and III training in security operations. The program includes weekly classroom training and a year-long practical work placement in the reception areas of the high rise towers located on the Collingwood, Fitzroy and Richmond public housing estates. Here they provide concierge services such as access control, information and referral services to local residents.

Graduates of the program are supported into employment in the security industry by a dedicated field officer.

The program is into its 11th year of operation and has maintained ongoing employment rates of graduates at above 70 per cent.

The program is supported by the Victorian Government and partners with Unified Security Group, Wilson Security and Dome Security so that trainees can progress to jobs in the industry. 


Intake for new trainees will commence in April 2017

Who is eligible

The Community Safety and Information Service program is open to public housing residents in the Collingwood, Fitzroy and Richmond area.


We value the contribution of our principal partner, the Department of Health and Human Services.

Contact us

Scott Stickland, CSIS Operations and Development Manager
Phone: 0404 080 424
Email: sstickland(at)

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

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The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.