Integrated Family Services

Integrated Family Services supports families from a refugee or migrant background in Melbourne’s north-east. Our team uses a variety of approaches to empower parents and guardians to address challenges in their family relationships, and to guide them through their settlement process.

A refugee child plays with toys

This service is a case management program that assists families facing challenges regarding a child’s development, wellbeing and/or safety. The aim is to aid parents in preventing situations in which a child may be at risk of harm. The Multicultural Communities Team is part of the North East Metro Child and Family Services Alliance. The Victorian Government’s Department of Health and Human Services provides funding to support families living in the local government areas of Yarra, Darebin, Banyule, Nillumbik and Whittlesea, which include these suburbs.

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Alphington, Arthurs Creek, Bellfield, Bend of Islands, Beveridge, Briar Hill, Bundoora, Carlton North, Christmas Hills, Coburg, Collingwood, Cottles Bridge, Donnybrook, Doreen, Diamond Creek, Eaglemont, Eden Park,  Eltham, Eltham North, Epping, Fairfield, Fitzroy, Greensborough, Heidelberg, Heidelberg Heights, Heidelberg West, Hurstbridge, Humevale, Ivanhoe, Ivanhoe East, Kangaroo Ground, Kinglake, Kinglake West, Kingsbury, Lalor, Lower Plenty, Macleod, Montmorency, Mernda, Mill Park, Northcote, Nutfield, Panton Hill, Plenty, Preston, Research, Reservoir, Richmond, Rosanna, St Andrews, St Helena, South Morang,  Smiths Gully, Strathewen, Thomastown, Thornbury, Viewbank, Warrandyte North,  Watsonia, Watsonia North, Watsons Creek, Wattle Glen, Whittlesea, Wollert, Woodstock, Yallambie, Yan Yean, Yarrambat.

Who is eligible

All families with children up to the age of 17 who live in the above local government areas are eligible. However, the Multicultural Communities Team specialises in working with families from migrant or refugee backgrounds.


Families can be referred to the program directly by other professionals, or through self-referral, by contacting our team on (03) 9422 5650. Alternatively, referrals can be made to Child FIRST for assessment on (03) 9450 0955.

Contact us

Multicultural Communities Team
Epping Community Services Hub
713 High Street, Epping, Victoria 3076
Phone: (03) 9422 5650
Email: mct(at)

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

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