- Refugees, immigration & multiculturalism
Cross-Cultural Training and Consultancy
Foster greater curiosity and confidence in your team by building Cross-Cultural Responsiveness to improve your work with multicultural communities.
Upcoming training sessions
Do you know someone working in a reception role serving multicultural communities? The people welcoming people into an office play a crucial role in ensuring everyone feels welcome and understood. The Brotherhood’s Cross-Cultural Training was developed specifically for reception staff provides practical tips on how to be culturally responsive in the presentation of office spaces as well as in reception liaison to ensure everyone feels comfortable and accepted.
Please contact xcrt(at)bsl.org.au if you are interested in registering for future dates.
Do you want your service to engage better with culturally diverse individuals and families? Do you want tips on building rapport, tackling difficult conversations and retaining your CALD program participants?
Join us for an interactive full-day training session with practical tips for practitioners working with individuals and families of refugee and migrant backgrounds.
Date: Friday 15 November 2019
Time: 9.30am to 4.30pm – please arrive 15 minutes early to settle in
Venue: Brotherhood of St Laurence NDIS Moreland Office,
1A Louisa Street, Coburg (near Coburg station or tram 19 on Sydney Road)
Please reserve your place via http://bit.ly/NovFamiliesCoburg
Date: Friday 13 December 2019
Time: 9.30am to 4.30pm – please arrive 15 minutes early to settle in
Venue: CatholicCare Sandhurst, 68 Wyndham Street, Shepparton
Please reserve your place via http://bit.ly/SeptFamiliesShepp
Price (full-day): $216 (BSL staff), $270 (NGO staff), $321 (government staff).
Do you want to improve your ability to engage with culturally diverse workers? The Brotherhood of St Laurence is offering this interactive cross-cultural responsiveness training to provide practical strategies to improve your cultural awareness and knowledge. This will be based on training undertaken with Victorian Trades Hall Council – it is aimed at those in union organising with workers from refugee and migrant backgrounds and/or community engagement roles at statutory agencies seeking to raise awareness of workplace rights.
Date: Monday 25 November 2019
Time: 9am to 4.30pm – please arrive 15 minutes early to settle in
Venue: Father Tucker’s Room, Brotherhood of St Laurence Head Office,
67 Brunswick Street, Fitzroy, VIC 3065 (take trams 11, 86 or 96 from Parliament train station)
Please reserve your place via http://bit.ly/CALDorgFitz
Price (half-day): $147 (Union/NGO staff), $175 (govt staff).
Cross-Cultural Responsiveness Training
Over the past 60 years, the Brotherhood of St Laurence has developed specialist expertise in working with individuals and families from refugee and migrant backgrounds, and those seeking asylum. Our Cross-Cultural Consultancy Team offers half-day or full-day training programs – tailored to the learning needs of participants – to build the skills and confidence of staff and volunteers working with people with culturally and linguistically diverse (CALD) backgrounds. We are passionate about building the capacity of our sector colleagues, as well as employers, for cross-cultural responsiveness by offering training in this area.
Our interactive training workshops empower people working with CALD individuals by equipping them with:
- frameworks through which to reflect on one’s own culture and other cultures
- an understanding of the impact of the settlement experience on new arrivals
- practical strategies to address barriers and misunderstandings faced by, and harness strengths of, CALD individuals
- increased confidence to work with diverse communities.
Our training courses can include the following modules:
- Working with families and children – empowers and supports participants to work with CALD families in ways that foster engagement and participation. The module can be tailored to have an early years focus.
- Working with young people – focuses on the needs, challenges and strengths of young people. The module can be tailored to focus on navigating transitions to employment.
- Working with people with disability and the NDIS – focuses on cultural conceptions of disability and the challenges posed by the NDIS for people with disability of CALD backgrounds.
- Serving Multicultural Communities – Reception Staff Training – provides practical tips on how to be culturally responsive in the presentation of your office spaces as well as through reception liaison to ensure everyone feels comfortable and accepted.
- Volunteers working with CALD youth/individuals/families – builds an appreciation for the crucial role volunteers play in supporting families during their settlement journey, and provides tips and advice on navigating challenges that volunteers can face with CALD families. The module can be tailored for those working with individuals and youth.
- Mentoring: harnessing the strengths of disadvantaged young people – builds awareness of the reality of poverty in Australia and how it manifests and impacts on people’s daily lives, as well as the do’s and don’ts of mentoring when working with CALD communities.
- Diversity and inclusion – fosters an awareness of diversity and inclusion amongst staffing peers, covering multicultural, indigenous, disability, sexuality and gender identity, as well as providing proactive and practice strategies for supervisors on how to harness the strengths of their diverse workforce.
For government and corporate employers, we have developed the following modules:
- Module 1: Engaging and Being Inclusive in the Multicultural Marketplace
- Module 2a and 2b: Fostering Multicultural and Inclusive Workplaces
- Module 2a: for Staff/ Peers
- Module 2b: for Supervisors Only
- Module 3: Fostering Disadvantage-Aware Workplaces – 3 hour session
These will help positively harness diversity in a workplace and foster:
- inclusion of people from diverse communities
- recognition and acceptance of differences to break down engagement barriers
- greater collaboration and hence lead to a more inclusive, productive and positive team environment, owing to the arising awareness, cohesion and reception to all.
Local governments have commissioned us to deliver the following modules to their local community groups and organisations (e.g. senior citizens, sporting organisations etc.) or staff:
- Complying with “cultural safety” under the DHHS Child Safe Standards
- Increasing and being more inclusive of CALD communities
- Leisure centres effectively engaging with CALD attendees
- Preparing CALD jobseekers for job hunting in Australia.
Workshops are available in Melbourne, regional Victoria and/or nationally, and are suitable for not-for-profit, government and private sector participants.
To arrange tailored training at your work site or request a proposal in response to your needs, please contact us directly at xcrt(at)bsl.org.au
We provide training and consultancy services to a range of NGOs, local councils, State Government departments and others. Some of these are:
- NGOs – such as Anglicare, Berry St Family Services, Launch Housing, Uniting Care, Lifeline and North West Integrated Family Services/Child First Alliance
- Local government – such as Banyule, Boroondara, Greater Dandenong and Port Phillip councils
- State government – such as Small Business Victoria, Department of Education and Training (DET) and Office of Public Prosecutions
- Other – such as Victoria University, Apprenticeship Employment Network and Victorian Trades Hall Council.
Other Cross-Cultural Consultancy services
Our Cross-Cultural Consultancy Team has developed training and consultancy services that specialise in helping organisations understand barriers to engagement. They have also developed services to help maximise the relevance of, responsiveness to and engagement in their services with culturally and linguistically diverse (CALD) communities. We can assist with:
- Understanding barriers for CALD participants
- Identifying practice and program issues with practice principles, forms that are easier to understand, or training to build capacity
- Providing guidance on addressing systemic issues and policy reforms
- Advising on raising the profile of your service through tailored promotional approaches
- Developing community engagement strategies
- Culturally tailoring materials and services.
We do this via undertaking:
- CALD individual/community and service provider one-to-one and focus-group consultations
- Providing literature and/or desktop reviews of sector best practice
- Undertaking collaborative work on projects while building the capacity of your team, so that the knowledge and networks remain in your team to support future projects.
We aim to foster the development of inclusive policies and programs to maximise access and equity for CALD communities. This reflects our desire to build the capacity of government and the broader community to empower people of refugee and migrant backgrounds so they can be full participants in our society in our quest for greater social and economic inclusion.
Consultancy in Action – NDIS ECEI Building Cultural Responsiveness Project
The Cross-Cultural Consultancy Team has been engaged by the Brotherhood’s NDIS Early Childhood Early Intervention (ECEI) program to ensure the service maximises cultural responsiveness and increases the participation of children and families from CALD backgrounds. This enables the service to better reflect the diversity of their local catchment area. We are undertaking community consultations with target CALD communities, community leaders and service providers to so that we can co-design culturally appropriate tools, develop a CALD community engagement plan and conduct training to build the cultural responsiveness of ECEI staff.
To find out more or to book your Cross-Cultural Responsiveness Training, contact:
Acting Cross-Cultural Consultancy Coordinator
Phone: 03 9422 5668
Or to seek proposals for a tailored training package and/or to make inquiries about consultancy opportunities, please contact:
Ms Hutch Hussein
Senior Manager, Diversity Unit
Phone: 0438 507 103
Sign up to the Cross-cultural Community to received our newsletter. We’ll send tips, information and resources to build your cultural responsiveness and explore the refugee experience.