Cross-Cultural Responsiveness training

Are you an agency wanting to improve your ability to work or engage with culturally diverse individuals and families?

Two women sit with a child, working on the HIPPY program

The Brotherhood of St Laurence offers interactive cross-cultural responsiveness training based on first-hand practical experience.

Over the past 60 years our Multicultural Communities Team (formerly known as the Ecumenical Migration Centre) has developed expertise in working with individuals and families from refugee, migrant and asylum seeker backgrounds. We are passionate about building the capacity of our sector colleagues for cross-cultural responsiveness by offering training in this area.

The training will equip you to:

  • understand the impact of the settlement experience from a new arrival’s perspective
  • address barriers and issues that may arise in working with culturally and linguistically diverse (CALD) clients and communities, and build on their strength and resources
  • undertake a cross-cultural assessment or tailor your current assessments for CALD clients
  • increase awareness of diverse child-rearing practices (if this is relevant to your services)
  • increase awareness of the barriers people with disability face in accessing services
  • take actions to increase CALD participation in your services and groups.

After a pre-survey of participants, we’ll tailor the training to the specific needs of your organisation. We will offer handouts, case studies, role plays and an opportunity for open question and answer sessions as well as feedback to ensure continual improvement of our training packages.

Training is located at our office in Epping, or we can deliver the training on-site at your organisation.

Contact us

To obtain a quote or make a booking for a half or full day's cross-cultural responsiveness training, please contact:

Hutch Hussein
Phone: (03) 9422 5617
Email: xcrt(at)

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.