Cross-Cultural Training and Consultancy

Foster greater curiosity and confidence in your team by building Cross-Cultural Responsiveness to improve your work with multicultural communities.

Upcoming training sessions

Serving multicultural communities – customer-service training

Do you know someone working in a reception role serving multicultural communities? The people welcoming people into an office play a crucial role in ensuring everyone feels welcome and understood. The Brotherhood’s Cross-Cultural Training was developed specifically for reception staff provides practical tips on how to be culturally responsive in the presentation of office spaces as well as in reception liaison to ensure everyone feels comfortable and accepted.

  • Epping
    Date: Friday 11 October 2019
    Time: 9.30am to 12.30pm – please arrive 15 minutes early to settle in
    Venue: Epping Community Services Hub, 713 High Street, Epping – Multipurpose Room 1 (accessible via Epping train station and buses 358, 901 and 569)
    Please reserve your place via

Price (half-day): $130 (BSL staff), $162 (NGO staff), $193 (government staff).

Working with families of refugee and migrant backgrounds

Do you want your service to engage better with culturally diverse individuals and families? Do you want tips on building rapport, tackling difficult conversations and retaining your CALD program participants?

Join us for an interactive full-day training session with practical tips for practitioners working with individuals and families of refugee and migrant backgrounds.

  • Dandenong
    Date: Monday 21 October 2019
    Time: 9.30am to 4.30pm – please arrive 15 minutes early to settle in
    Venue: Life Without Barriers, Level 2 Training Room, 1-7 Langhorne St, Dandenong
    Please reserve your place via
  • Coburg
    Date: Friday 15 November 2019
    Time: 9.30am to 4.30pm – please arrive 15 minutes early to settle in
    Venue: Brotherhood of St Laurence NDIS Moreland Office,
    1A Louisa Street, Coburg (near Coburg station or tram 19 on Sydney Road)
    Please reserve your place via 
  • Shepparton
    Date: Friday 13 December 2019
    Time: 9.30am to 4.30pm – please arrive 15 minutes early to settle in
    Venue: CatholicCare Sandhurst,  68 Wyndham Street, Shepparton
    Please reserve your place via

Price (full-day): $216 (BSL staff), $270 (NGO staff), $321 (government staff).

Community and union organising with workers and communities of refugee and migrant backgrounds

Do you want to improve your ability to work or engage with culturally diverse individuals? The Brotherhood of St Laurence is offering this interactive cross-cultural responsiveness training to provide practical strategies as you improve your cultural awareness and knowledge. This will be based on training undertaken with Victorian Trades Hall Council – it will largely be aimed at those in community engagement, community organising and/or union organising with individuals and communities of people from refugee and migrant backgrounds.

  • Fitzroy
    Date: Monday 25 November 2019
    Time: 9am to 4.30pm – please arrive 15 minutes early to settle in
    Venue: Father Tucker’s Room, Brotherhood of St Laurence Head Office,
    67 Brunswick Street, Fitzroy, VIC 3065 (take trams 11, 86 or 96 from Parliament train station)
    Please reserve your place via

Price (half-day): $147 (Union/NGO staff), $175 (electorate officer/govt staff).

Cross-Cultural Responsiveness Training

Over the past 60 years, the Brotherhood of St Laurence has developed specialist expertise in working with individuals and families from refugee and migrant backgrounds, and those seeking asylum. Our Cross-Cultural Consultancy Team offers half-day or full-day training programs – tailored to the learning needs of participants – to build the skills and confidence of staff and volunteers working with people with culturally and linguistically diverse (CALD) backgrounds. We are passionate about building the capacity of our sector colleagues, as well as employers, for cross-cultural responsiveness by offering training in this area.

Our interactive training workshops empower people working with CALD individuals by equipping them with:

  • frameworks through which to reflect on one’s own culture and other cultures
  • an understanding of the impact of the settlement experience on new arrivals
  • practical strategies to address barriers and misunderstandings faced by, and harness strengths of, CALD individuals
  • increased confidence to work with diverse communities.

Our training courses can include the following modules:

  • Working with families and children – empowers and supports participants to work with CALD families in ways that foster engagement and participation. The module can be tailored to have an early years focus.
  • Working with young people – focuses on the needs, challenges and strengths of young people. The module can be tailored to focus on navigating transitions to employment.
  • Working with people with disability and the NDIS – focuses on cultural conceptions of disability and the challenges posed by the NDIS for people with disability of CALD backgrounds.
  • Serving Multicultural Communities – Reception Staff Training – provides practical tips on how to be culturally responsive in the presentation of your office spaces as well as through reception liaison to ensure everyone feels comfortable and accepted.
  • Volunteers working with CALD youth/individuals/families – builds an appreciation for the crucial role volunteers play in supporting families during their settlement journey, and provides tips and advice on navigating challenges that volunteers can face with CALD families. The module can be tailored for those working with individuals and youth.
  • Mentoring: harnessing the strengths of disadvantaged young people – builds awareness of the reality of poverty in Australia and how it manifests and impacts on people’s daily lives, as well as the do’s and don’ts of mentoring when working with CALD communities.
  • Diversity and inclusion – fosters an awareness of diversity and inclusion amongst staffing peers, covering multicultural, indigenous, disability, sexuality and gender identity, as well as providing proactive and practice strategies for supervisors on how to harness the strengths of their diverse workforce.

Local governments have commissioned us to deliver the following modules to their local community groups and organisations (e.g. senior citizens, sporting organisations etc.) or staff:

  • Complying with “cultural safety” under the DHHS Child Safe Standards
  • Increasing and being more inclusive of CALD communities
  • Leisure centres effectively engaging with CALD attendees
  • Preparing CALD jobseekers for job hunting in Australia.

Workshops are available in Melbourne, regional Victoria and/or nationally, and are suitable for not-for-profit, government and private sector participants.

To arrange tailored training at your work site or request a proposal in response to your needs, please contact us directly at xcrt(at)

Download our flyer.

Current clients

We provide training and consultancy services to a range of NGOs, local councils, State Government departments and others. Some of these are:

  • NGOs – such as Anglicare, Berry St Family Services, Launch Housing, Uniting Care, Lifeline and North West Integrated Family Services/Child First Alliance
  • Local government – such as Banyule, Boroondara, Greater Dandenong and Port Phillip councils
  • State government – such as Small Business Victoria, Department of Education and Training (DET) and Office of Public Prosecutions
  • Other – such as Victoria University, Apprenticeship Employment Network and Victorian Trades Hall Council.

Other Cross-Cultural Consultancy services

Our Cross-Cultural Consultancy Team has developed training and consultancy services that specialise in helping organisations understand barriers to engagement. They have also developed services to help maximise the relevance of, responsiveness to and engagement in their services with culturally and linguistically diverse (CALD) communities. We can assist with:

  • Understanding barriers for CALD participants
  • Identifying practice and program issues with practice principles, forms that are easier to understand, or training to build capacity
  • Providing guidance on addressing systemic issues and policy reforms
  • Advising on raising the profile of your service through tailored promotional approaches
  • Developing community engagement strategies
  • Culturally tailoring materials and services.

We do this via undertaking:

  • CALD individual/community and service provider one-to-one and focus-group consultations
  • Providing literature and/or desktop reviews of sector best practice
  • Undertaking collaborative work on projects while building the capacity of your team, so that the knowledge and networks remain in your team to support future projects.

We aim to foster the development of inclusive policies and programs to maximise access and equity for CALD communities. This reflects our desire to build the capacity of government and the broader community to empower people of refugee and migrant backgrounds so they can be full participants in our society in our quest for greater social and economic inclusion.

Consultancy in Action – NDIS ECEI Building Cultural Responsiveness Project 

The Cross-Cultural Consultancy Team has been engaged by the Brotherhood’s NDIS Early Childhood Early Intervention (ECEI) program to ensure the service maximises cultural responsiveness and increases the participation of children and families from CALD backgrounds. This enables the service to better reflect the diversity of their local catchment area. We are undertaking community consultations with target CALD communities, community leaders and service providers to so that we can co-design culturally appropriate tools, develop a CALD community engagement plan and conduct training to build the cultural responsiveness of ECEI staff.

Contact us

To find out more or to book your Cross-Cultural Responsiveness Training, contact:

Riham El Hadari
Acting Cross-Cultural Consultancy Coordinator
Phone:  03 9422 5668
Email: xcrt(at)

Or to seek proposals for a tailored training package and/or to make inquiries about consultancy opportunities, please contact:

Ms Hutch Hussein
Senior Manager, Diversity Unit
Phone: 0438 507 103
Email: hutchhussein(at)

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The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse.
Read the official statement signed by the Executive Director.

The Brotherhood recognises the harm that family violence causes and that freedom from violence is a basic human right.
We will support our staff, volunteers, clients and the community if they experience violence.

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The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.

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