Cross-Cultural Responsiveness training

Is your organisation or agency wanting to improve your ability to work or engage with culturally diverse individuals and families?

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Upcoming Training

October Training Session

Date Tuesday 9 October, 9am to 1pm
Location Epping Community Services Hub - 713 High St, Epping
Cost $104.50

To arrange for your team to do the training at your work site, please contact us directly at xcrt(at)

The Brotherhood of St Laurence offers interactive cross-cultural responsiveness training based on first-hand practical experience.

Over the past 60 years our Multicultural Communities Team (formerly known as the Ecumenical Migration Centre) has developed expertise in working with individuals and families from refugee, migrant and asylum seeker backgrounds. We are passionate about building the capacity of our sector colleagues for cross-cultural responsiveness by offering training in this area.

The training will equip you to:

  • understand the impact of the settlement experience from a new arrival’s perspective
  • address barriers and issues that may arise in working with culturally and linguistically diverse (CALD) clients and communities, and build on their strength and resources
  • undertake a cross-cultural assessment or tailor your current assessments for CALD clients
  • make more effective use of interpreters
  • take actions to increase CALD participation in your services and groups.

Also if relevant to your service, increase awareness of:

  • diverse child-rearing practices
  • the barriers people with disability face in accessing services.

After a pre-survey of participants, we’ll tailor the material to the specific needs of your organisation. We will offer handouts, case studies, role plays and an opportunity for open question and answer sessions as well as feedback to ensure continual improvement of our training packages.

Training is located at our office in Epping, or we can deliver the training on-site at your organisation.

Other Cross-Cultural Consultancy services

In addition to the training, our Multicultural Communities Team can assist you with many of your cross-cultural needs. We offer help with diversity auditing and planning, developing community engagement strategies and culturally tailoring your materials and services to boost CALD engagement. We also specialise in assisting organisations and staff to maximise the responsiveness of their service to culturally and linguistically diverse families.

Contact us

To obtain a quote or make a booking for a half or full day's cross-cultural responsiveness training, please contact:

Brett Patterson: Cross-Cultural Consultancy Coordinator
Phone: (03) 9422 5641
Email: xcrt(at)

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The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse.
Read the official statement signed by the Executive Director.

The Brotherhood recognises the harm that family violence causes and that freedom from violence is a basic human right.
We will support our staff, volunteers, clients and the community if they experience violence.

Find out more about the work of the Brotherhood
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The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.

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