Exploring people’s experiences of providing and receiving disability care services via digital platforms

People with disability are increasingly presented with options to access disability care and support services using online platforms such as Hireup, Kynd and Mable. This model of 'on-demand' services (also called platform-mediated work) is now widely used in transport (for example Uber, Deliveroo) and other sectors relating to employment (for example, Airtasker).

Why are we doing this research?

This study aims to contribute to policy development by examining the implications of platform-mediated work in disability care services, for both building a skilled professional workforce and providing quality, accountable care.

Platform-mediated work is portrayed by some as offering benefits to workers through increased choice about workdays and hours and promoting work–life balance. Others are concerned that it drives down wages and deprives people of employment-related entitlements and protections. 

For people with disability, there is a risk that the quality of support given is not guaranteed since these platforms are not obliged to register with the NDIS Quality and Safeguards Commission. 

With the model being used to provide care and support services to people with disability, it is critical to explore the implications for both care providers and care recipients.

Study overview

This small exploratory project has two components:

  • desktop scan of the current knowledge of platform-mediated models for providing care services and the relevant policy landscape both in Australia and internationally
  • interviews exploring the experiences of care givers and care recipients.

Contact Deborah Warr or Andrew Thies