Too valuable to lose: assessing the value of small community service organisations

15 November 2018

Zuleika Arashiro and Amanda Pagan, 2018

This research explores ‘value add’ by smaller community service organisations in Australia, in the context of ongoing changes in the sector.


Case studies were conducted in four states, with four non-profit providers of support to young people in their transition to work.

We drew on interviews with young people using the services, and with staff, and investigated whether there was convergence between these two groups in what they perceived to be the value of the services.

While the value in government-funded services has been predominantly measured in economic terms, this research aimed to capture less tangible variables in the domains of individual, social and public value.

This study is part of a Capacity Building research project funded by John T Reid Charitable Trusts.

Download Too valuable to lose: assessing the value of small community service organisations (PDF, 695 KB)

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