Misattention and problem solving in interactions between care workers and dementia care residents

28 November 2017

By Simon Biggs and Ashley Carr, 2017

What strategies do care workers adopt to balance the demands of regulation and emotional connection in dementia practice?


Aged and dementia care services are required to conform to multiple regulatory frameworks. How do these regulations enhance or constrain services? Researchers from the University of Melbourne and the Brotherhood of St Laurence have investigated how regulation affects practices in dementia care.

The fourth Research Insights explores the day-to-day interactions between personal care workers and residents, and the strategies – notably ‘misattention’ and problem solving – that may be adopted to balance the demands of regulation and emotional connection.

This research is an activity of the Cognitive Decline Partnership Centre (CDPC), a national initiative funded jointly by the National Health and Medical Research Council (NHMRC), Alzheimer’s Australia, which supports the Consumer Dementia Research Network (CDRN), and three aged care industry partners—Brightwater Care Group, HammondCare and Helping Hand Aged Care.

Download Misattention and problem solving in interactions between care workers and dementia care residents (PDF, 239 KB)

Read more about this research into the effects of regulation on dementia care

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

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