Making it work: promoting participation of job seekers with multiple barriers through the Personal Support Programme

20 September 2007

By Daniel Perkins, 2007

This report presents findings of an evaluation of the Personal Support Programme (PSP) by the Brotherhood of St Laurence, Melbourne Citymission and Hanover Welfare Services.


PSP, funded by the Department of Employment and Workplace Relations and delivered by non-government and private contractors, provides two years’ intensive case management to job seekers facing multiple personal barriers.

The research found that after involvement in the program participants had somewhat higher levels of economic and social participation and less interference from barriers. Many elements of the PSP model are consistent with best practice overseas, but two serious weaknesses are the lack of integrated employment support and the severely limited funding restricting access to specialist services for participants.

Donwload report (148 pages, PDF, 802 KB)

ISBN 978 1 876250 81 2

Also available Making it work summary (15 pages, PDF, 319 KB)

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse.
Read the official statement signed by the Executive Director.

The Brotherhood recognises the harm that family violence causes and that freedom from violence is a basic human right.
We will support our staff, volunteers, clients and the community if they experience violence.

Find out more about the work of the Brotherhood
Australian Aboriginal flag, a yellow circle on two horizontal black and red stripes

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.

Torres Strait Islander flag, an icon of a traditional headdress on blue, black and green stripes