Adjusting to Consumer Directed Care: the experience of Brotherhood of St Laurence community aged care service users

25 May 2016

By Bonnie Simons, Helen Kimberley and Nicky McColl Jones, 2016

Will increased choice in community aged care benefit all consumers? Our research explored how older Australians are adjusting to the radical recent changes of Consumer Directed Care.


Australia’s approach to providing care for older adults living at home is changing significantly, under the banner of Consumer Directed Care. Clients now have individual choice and control of their government-subsidised Home Care Packages.

An action research study was undertaken to track the challenges of introducing the new model of community aged care, as developed at the Brotherhood of St Laurence. This report focuses on the experiences of older adults and their carers. While capable consumers appreciated being able to choose their services and activities, the study suggested that others will need adequate, ongoing support to exercise meaningful choice and control.

Download the report Adjusting to Consumer Directed Care (PDF, 787 KB)

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse.
Read the official statement signed by the Executive Director.

The Brotherhood recognises the harm that family violence causes and that freedom from violence is a basic human right.
We will support our staff, volunteers, clients and the community if they experience violence.

Find out more about the work of the Brotherhood
Australian Aboriginal flag, a yellow circle on two horizontal black and red stripes

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.

Torres Strait Islander flag, an icon of a traditional headdress on blue, black and green stripes