Employment Mentor and Client Contact Assistant

Act as a positive role model and work together with program staff to help prepare long term job seekers including migrants, refugees and asylum seeker candidates for employment opportunities.

Volunteer in our Homework Club

LOCATION: Dandenong
HOURS: 4 x 7.6 hours per week positions (any day that suits)

About the program

Our Given the Chance Jobs Victoria employment program is a service for long term jobseekers, who live in Melbourne's inner-west and south-east.

Long term jobseekers include people seeking asylum; people from a refugee background; long term unemployed more than six months; people who are Aboriginal or Torres Strait Islander; mature age people (aged 50+); retrenched workers; young people aged 15-24 (not engaged in education, training or employment); youth justice clients; sole parents; people with disability; social housing tenants; ex-offenders; veterans and/or their families; people experiencing homelessness; and people on low incomes.

Jobseekers receive one to one assistance to create an employment pathway with a focus on developing new skills and renewing confidence.

Main responsibilities of the role

The role will involve assisting candidates to prepare for employment opportunities by helping them to prepare CVs, answer selection criteria and application letters etc. You will make contact with clients over the phone to confirm and update basic information, create appointments etc., and provide administration support including photocopying, filing, scanning and using an online data-base. The role also involves ensuring candidate records are maintained in the Efforts to Outcomes database and confidentiality policies and procedures adhered to. There will be other general admin tasks as directed by program staff. You will work collaboratively with members of the Brotherhood’s Given the Chance for Asylum Seekers, Given the Chance Workforce Solutions Group Training, Training Services and staff in the Carlton Centre for Work.

To be a successful candidate for this position you will have:

  • a genuine commitment and ability to work with and relate to people from different cultural backgrounds
  • computer proficiency; with Microsoft Office operating system
  • basic Word/Excel desirable with a knowledge of Access based data bases an advantage.
  • call centre experience and an ability to conduct client contact over the phone an advantage
  • effective people skills including leadership, effective interpersonal and communication skills, and the ability to handle challenging situations
  • willingness to undergo and obtain a satisfactory Police Check
  • all staff and volunteers are expected to behave in accordance with the principles of the Brotherhood of St Laurence Code of Ethical Behaviour.

To learn more about the position, view the Employment Mentor & Client Contact Assistant Position Description (PDF, 133kb) or phone Volunteer Services on (03) 9483 1390.

Screening questionnaire

Applicants are required to complete the screening questionnaire (Word, 77kb).

Before you apply

  • read the position description
  • read the what to expect section of our website that outlines what to expect when you volunteer; your rights and responsibilities; and what's involved in a formal application.

How to apply

  • applicants are required to submit a resume and complete the screening questionnaire
  • applicants who do not complete the screening questionnaire will not be considered for shortlisting
  • email written applications to: volunteer(at)bsl.org.au.

 Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • The Brotherhood is an Equal Opportunity Employer.

If you would like more information about our recruitment process or require assistance with your application then please contact our volunteer services team at volunteer(at)bsl.org.au or contact us on (03) 9483 1390.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.