Program Administration

Provide administrative support to the ReSource Youth Program.

Volunteer as a reception assistant with the Brotherhood

LOCATION: 713 High Street, Epping
DAYS: Mondays or Fridays, hours negotiable

Summary of program and its objectives

The Brotherhood’s Multicultural Communities Team (MCT) works to:

  • strengthen families, communities and their organisations (through complex casework and counselling, community development and organisational support for new and emerging communities)
  • shape responsive service provision (through service development, advice, information, special projects across a range of sectors)
  • influence public opinion and public policy (through advocacy, policy analysis, advice to government and community education)
  • learn, through its relationships with recently-arrived communities, to act as a centre of knowledge and experience (through information, consultation and advice, documentation, action research and publications).

Main responsibilities of the role

The ReSource Youth Program works with young people of refugee, migrant and asylum seeker backgrounds, empowering them to make informed decisions about education, training, employment and volunteering pathways. The purpose of the Administration Support position is to provide administration assistance for the program.

Key responsibilities and duties:

  • updating new and existing participant information onto the Brotherhood's Effort to Outcomes (ETO) database
  • make contact via phone and email with participants to book in appointments and promote program activities
  • record all communications with participants on ETO
  • additional administrative tasks may include: photocopying, scanning, filing and printing.

To meet the selection criteria, candidate will require:

  • administrative skills, including attention to detail
  • knowledge of Microsoft applications including Microsoft Word and Excel
  • good written and verbal communication skills
  • can work independently and as part of a team
  • understanding of and sympathy with the values and ideals of the Brotherhood.

Initial induction and ongoing support will be provided by MCT staff. To learn more, view the Program Administration position description (PDF, 93kb) or phone Volunteer Services on (03) 9483 1390.

Screening Questionnaire

Applicants are required to complete the screening questionnaire (Word, 78kb). 

Before you apply

  • read the position description
  • read the what to expect section of our website that outlines what to expect when you volunteer; your rights and responsibilities; and what's involved in a formal application.

How to apply

  • applicants are required to submit a resume and complete the screening questionnaire
  • applicants who do not complete the screening questionnaire will not be considered for shortlisting
  • email written applications to: volunteer(at)

 Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • The Brotherhood is an Equal Opportunity Employer.

If you would like more information about our recruitment process or require assistance with your application then please contact our volunteer services team at volunteer(at) or contact us on (03) 9483 1390.

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The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

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The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.