General Manager, Service Development
Mara Erhardt-Rumpe oversees the division responsible for building and documenting a service development framework that incorporates the key elements of the Brotherhood's way of working with clients, participants, other organisations and communities. It comprises performance and outcomes measurement, quality assurance and community engagement.
Mara has more than 20 years’ experience in the non-profit health, aged care and disability sectors, with expertise in strategic service development, service model redesign, business development, consumer co-design, quality improvement, project management of complex organisation-wide projects and change management.
Recently, Mara’s focus has been on customer service delivery models, including for the National Disability Insurance Scheme and fee-for-service businesses in the community sector, in Victoria and in other states.
She has a Masters of Health Administration and a social work degree.