Volunteer Services Officer

Hours: Part time, 30 hours per week

Location: Fitzroy

Applications close: Tuesday, 7 August 2018 at 5pm

An exciting opportunity exists for a Volunteer Services Officer to support volunteers in the delivery of our services.

Summary of program and its objectives

The Community Relations division has the primary responsibility for engaging and developing the Brotherhood’s community supporter base. Community Relations is a central function that provides support across the organisation with a focus on developing the numbers, breadth and depth of the Brotherhood’s supporters. Volunteer Services is a central service providing support to staff to recruit, onboard, manage and engage volunteers. Volunteer Services provides recruitment and onboarding support as well as ensuring compliance of volunteers. In addition, Volunteer Services provides training and leads best practice in volunteer management across the Brotherhood.

Main responsibilities of the role

The Volunteer Services Officer is responsible for the registration, compliance and maintaining detailed records of all new and existing volunteers. The Volunteer Services Officer provides first point of contact for external and internal enquiries and records all communications connected with the registration and checks process. 

To meet the selection criteria, candidate will require:

  • proven experience in a similar position providing high level customer services and administration support
  • demonstrated skills and experience in maintaining both electronic and hard copy filing systems
  • well-developed computer literacy skills with demonstrated proficiency in the use of MS Office suite of programs including Word, Excel and Outlook
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
  • proven ability to work autonomously as well as part of a team to achieve outcomes
  • ability to identify and resolve problems and make appropriate recommendations
  • well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines
  • understanding of and empathy with the values and ideals of the Brotherhood.


  • proven experience in Payroll/HRIS systems/databases.

This is a part-time position working 30 hours per week including Monday & Friday.

Salary will be in the range of $48.530.56 to $52,937.04 pro rata per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.

For further information about the role please view the Volunteer Services Officer position description (PDF, 274kb) or phone Sasha Earle on 0427 817 426.

To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)bsl.org.au

Applications Close: Tuesday, 7 August 2018 at 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at)bsl.org.au 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at)bsl.org.au or visit Jobs at the Brotherhood on our website.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.