Team Assistant

Hours: Full time of 38 hours per week

Location: Fitzroy and Bayside Region

Applications close: Friday, 19 January 2018 at 5pm

An exciting opportunity exists for a Team Assistant provide support for the successful delivery of LAC in their area, through administration coordination, business operations and day to day maintenance of a safe, efficient and well-functioning work environments.

Summary of program and its objectives

Local Area Coordination (LAC) is a pivotal function in the National Disability Insurance Scheme (NDIS). The role of LAC is to:

  • link people to the NDIS – this means helping participants to access and plan under the NDIS, find providers and community networks and linkages
  • link people with disability, their families and carers to information and support in the community – this means that LAC is a doorway that any person with disability, their families and carers can walk into to get a better understanding of what is available in their community
  • work with their local community to make sure it is more welcoming and inclusive for people with disability – this means helping local communities to develop their understanding of people with disability, their needs and how they might be able to work together at all levels to achieve a better outcome.

The Linkage Program, as part of LAC, develops and facilitates innovative ways to involve people with disability, their families and carers to participate in developing community capacity building projects.

Main responsibilities of the role

The Team Assistant will primarily support the Area Manager to lead the successful delivery of LAC in their area, through administration coordination, business operations and day to day maintenance of a safe, efficient and well-functioning work environments. The Team Assistant will work across multiple offices in their area, ensuring each LAC office is operating consistently and effectively, using streamlined, well-documented processes.

The Team Assistant is responsible for coordinating the broader administrative and operational tasks and processes of the Customer Service Officer (CSO) team across the LAC sites and offices. This positon will work collaboratively with the LAC leadership team and local offices to develop systemic and local work processes for each LAC office. The Team Assistant will hold responsibilities of planning and coordinating work as well as coaching and mentoring of the CSO team.

To meet the selection criteria, candidate will require:

  • relevant administration experience including office and facilities management
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
  • proven problem solving skills with the ability to understand information and take action to address issues
  • well-developed time management skills with the ability to plan workload, prioritise and meet deadlines in a fast paced multi-site environment
  • demonstrated commitment to providing high level of customer service and experience
  • expertise and competency in Microsoft Office Programs including Word, Excel, PowerPoint, Outlook and data management
  • commitment to and knowledge of Occupational Health and Safety matters relating to workplaces
  • ability to work autonomously and effectively as part of a team to achieve goals
  • takes ownership and responsibility for decisions
  • understanding of and empathy with the values and ideals of the Brotherhood. 

The position is full time at 38 hours per week. Salary will be between $55,825 to $60,900 per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.

For further information about the role please view the Team Assistant position description (PDF, 275kb) or phone Lucy Norvill on 0490 440 567.

To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)

Applications Close: Friday, 19 January 2018 at 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at) 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at) or visit Jobs at the Brotherhood on our website.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.