Service Development Officer

Hours: Full time, maximum term of 12 months working 38 hours per week

Location: Broadmeadows

Applications close: Wednesday, 21 March 2018 at 5pm

An exciting opportunity exists for a Service Development Officer who will be responsible for the development and maintenance of key resources related to the Youth Transitions model.

Summary of program and its objectives

The Youth Transitions area focusses on young people aged 15 and over, who are disconnected from education or employment, to make the crucial step into the world of work. Youth Transitions has a focus on developing programs and policy positions that ensure that young people have the opportunity to engage in education, training and employment.

Main responsibilities of the role

Working with an innovative model for young people experiencing disadvantage, across a broad range of programs. The Service Development Officer will contribute to the development, refinement and documentation of key practice tools and resources related to the delivery of the Youth Transitions model. This includes working with frontline staff to trial, adapt and refine tools and resources so that they are relevant for different service contexts, as well as contributing to the development of new resources as need is identified. The Service Development Officer will also assist in training staff teams across a range of organisations and play a role in driving the implementation of key practice resources with frontline staff. The role will work closely with the broader Youth Transitions team, Brotherhood frontline staff and external partner organisations, and will require travel to Brotherhood and partner organisations sites in Victoria and interstate.

To meet the selection criteria, candidate will require:

  • relevant tertiary qualifications or equivalent experience in the area of education, youth or community services or a related field
  • demonstrated experience in service development and documentation
  • excellent written and visual communication skills
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
  • ability to identify and resolve problems and make appropriate recommendations
  • strong organisational skills with the ability to plan workload, prioritise and meet deadlines, and the ability to be flexible and adaptable
  • high level verbal communication skills and the ability to translate knowledge into practical advice
  • understanding of and empathy with the values and ideals of the Brotherhood.

This is a full time, maximum term position of 12 months working 38 hours per week. Salary will be in the range of $63,448 to $69,420 per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.

For further information about the role please view the Service Development Officer position description (PDF, 271kb) or phone Diane Brown on 0428 572 336.

To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)

Applications Close: Wednesday, 21 March 2018 at 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at) 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at) or visit Jobs at the Brotherhood on our website.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.