Reception and Service Administrator

Hours: 38 hours per week, 12 months Maximum Term Contract

Location: Carrum Downs

Applications close: Thursday, 18 October 2018 at 5pm

An exciting opportunity exists to provide day to day administration and coordination support to the Banksia Services at Carrum Downs.

Summary of program and its objectives

The Retirement and Ageing Division provides residential aged care services, independent living accommodation for people on low incomes, in home care and day and respite services for older people and people with disabilities.

Banksia Services offers a wide range of services including respite care (centre based, in home including overnight care), planned activity groups as well as meals, transport, advocacy and leisure opportunities. Banksia Services Frankston specializes in providing programs for people living with varying stages of dementia and Banksia Carrum Downs specializes in providing a range activities using a community development framework for isolated older people, frail older people and older people with disabilities.

Main responsibilities of the role

The Reception and Service Administrator provides day to day administration and coordination support to the Banksia Services at Carrum Downs.

To meet the selection criteria, candidate will require:

  • Demonstrated experience providing administration and coordinator support in a service delivery function
  • Proven ability to work independently under direction and as an effective team member to achieve objectives
  • Well developed interpersonal and communication skills with the ability to communicate effectively with a broad range of people both internally and externally
  • Attention to detail along with including basic analytical skills
  • Well-developed time management and organisational skills including the ability to plan own workload, priorities and meet deadlines
  • High level of competence in Microsoft Office suite of programs
  • Understanding of and empathy with the values and ideals of the Brotherhood.


  • Knowledge and/or experience in the aged and/or disability sector 
  • Ability to develop and maintain effective administrative systems and proccess

This is a full-time position, 12 month maximum term, working 38 hours per week. 

Salary will be in the range of $50,239.80 to $54,804.36 per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay. 

For further information about the role please view the Reception and Service Administrator position description (PDF, 277kb) or phone Lisa Astete on (03) 8781 4247.

To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)

Applications Close: Thursday, 18 October 2018 at 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at) 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at) or visit Jobs at the Brotherhood on our website.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse.
Read the official statement signed by the Executive Director.

The Brotherhood recognises the harm that family violence causes and that freedom from violence is a basic human right.
We will support our staff, volunteers, clients and the community if they experience violence.

Find out more about the work of the Brotherhood
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The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.

Torres Strait Islander flag, an icon of a traditional headdress on blue, black and green stripes