Intake and Booking Officer

Hours: Full time, 38 hours per week. Part time hours may be considered if requested.

Location: Preston

Applications close: Sunday, 25 February 2018 at 5pm

Exciting opportunities exist for Intake and Booking Officers who will ensure the process of planning coordination is smooth and efficient. 


Summary of program and its objectives

The Brotherhood of St Laurence drives change that promotes a compassionate and fair society where everyone has a sense of belonging. The National Disability Insurance Agency (NDIA), administering the National Disability Insurance Scheme (NDIS) roll-out is partnering with the Brotherhood to deliver Local Area Coordination (LAC) services in the North East Melbourne, Hume Moreland and Bayside Peninsula areas.

LAC is pivotal in the NDIS, providing planning coordination and capacity building support for people with disability to maximise their choice and control over the services they receive to live an ordinary life. 

Main responsibilities of the role

The Intake and Booking Officer will work within the Intake and Booking team, which is a centrally managed team with a critical role in ensuing smooth and efficient planning coordination. The Intake and Booking Officer is the first point of contact for all new and current participants contacting the Local Area Coordination team. This position is responsible for effectively and efficiently screening NDIS participant records to ensure that all relevant participant, family, and carer information is correct, current and available in order to enable a referral to be progressed to an appointment booking with a Local Area Coordinator for plan development.

To meet the selection criteria, candidate will require:

  • proven experience in working at a contact centre,  customer services or similar role
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
  • demonstrated experience in providing professional and friendly customer service to the community
  • well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines in a dynamic fast paced environment
  • ability to work autonomously and effectively as part of a team to achieve outcomes
  • demonstrated knowledge and competency in Microsoft Office Programs including Word, Excel and Outlook with ability to effectively use a range of office and customer support technologies
  • understanding of and empathy with the values and ideals of the Brotherhood.

Desirable

  • demonstrated understanding of the National Disability Insurance Scheme
  • demonstrated understanding of disability and the care and community sector 
  • lived experience or awareness of the impact of existing or acquired disability upon individuals, carers and community
  • networks within CALD or Aboriginal and Torres Strait Islander communities.

We currently have three full time positions available working 38 hours per week. Part time hours may be considered upon request. Salary will be between $53,865 to $57,758 per annum (pro rata), based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.

For further information about the role please view the Intake and Booking Officer position description (PDF, 275 kb) or phone Lucy Norvill on 0490 440 567.


To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)bsl.org.au

Applications Close: Sunday, 25 February 2018 at 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.


Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at)bsl.org.au 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at)bsl.org.au or visit Jobs at the Brotherhood on our website.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
BROCAP
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.