ICT Application Support Officer

Hours: full time, working 38 hours per week

Location: Fitzroy

Applications close: Friday, 19 January 2018 at 5pm 

An exciting opportunity has become available for an Application Support Officer to join our Information and Communications Technology (ICT) team.

Summary of program and its objectives

The ICT department supports all technology infrastructure for the Brotherhood of St Laurence. Comprising operations, service desk, applications support and project management office. It is ICT’s remit to not only manage existing systems but to build efficiencies, increase communication & collaboration, rationalize systems and practices and improve the effectiveness of the organisation by implementing better systems and improving upon the use of existing ones.

Main responsibilities of the role

The Application Support Officer is responsible for providing application support, customer services, managing vendor relationships, and information security. Working in close collaboration with the Brotherhood service areas, this position will administer and enhance all core business and database systems. The Application Support Officer, working closely with the ICT Service Desk and systems administrators, will ensure standards are maintained for database management, documentation is maintained and of high quality and will work on projects to improve or replace business systems..

To meet the selection criteria, candidate will require:

  • relevant tertiary qualifications in computer science or related field with experience in an applications support or similar role
  • demonstrated ability in supporting business-critical applications in a customer-centric environment
  • knowledge of MS SQL, maintaining DB systems, developing stored procedures and performance tuning
  • proven experience in developing and producing reports as well as contributing towards projects
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
  • proven knowledge and experience in ITIL
  • ability to identify and resolve problems and make appropriate recommendations
  • well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines and adjust quickly to changing priorities
  • demonstrated knowledge and competency in Microsoft Office Programs including Word, Excel, Outlook
  • understanding of and empathy with the values and ideals of the Brotherhood.


  • demonstrated experience and knowledge in ‘The Care Manager’ TCM aged care application
  • demonstrated experience with CHRIS21/HR21, Efforts to Outcomes, Landmark finance software, MS Power BI, MS SQL Reporting Service and SharePoint
  • ITIL certification.

The position is full time at 38 hours per week. Attractive salary packaging provisions are available to increase take home pay.

For further information about the role please view the ICT Application Support Officer position description (PDF, 268kb) or phone Andrew Wrighton (03) 9483 2433].

To apply

Applicants are required to submit a resume and complete the screening questionnaire»

Email written applications to: recruitment(at)bsl.org.au

Applications Close: Friday, 19 January 2018 at 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at)bsl.org.au 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at)bsl.org.au or visit Jobs at the Brotherhood on our website.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.