HR Advisor - Service Desk

Hours: Full time, 38 hours per week

Location: Fitzroy

Applications close: Friday, 15 December 2017 at 5pm

An exciting opportunity exists for a HR Advisor – Service Desk to join our People Services Team on a full-time basis.

Summary of program and its objectives

Organisational Services is one of eight Divisions of the Brotherhood of St. Laurence, and has responsibility for the provision of support services to the other divisions.

The People Services departments sits under Organisational Services and has responsibility for Human Resources, Payroll, Learning & Development and Occupational Health and Safety.

Main responsibilities of the role

The HR Advisor – Service Desk will provide a central point of contact, consistent advice, support and information to managers and staff across the business on all HR related queries during normal organisational hours. You will work within a dynamic and collaborative environment utilising a range of HR skills.

Working closely with the People Services Team (Learning & Development, OH&S and Payroll), this position ensures effective and professional delivery across all HR activities are achieved in line with HR best practice.

To meet the selection criteria, candidate will require:

  • experience in a HR generalist role
  • strong Human Resources technical knowledge across a broad range of HR activities
  • highly developed customer service skills
  • demonstrated ability to be able to work collaboratively with a range of stakeholders
  • well-developed interpersonal and communication skills, including the ability to advise and liaise across all levels of the organisation
  • the capacity to separate superficial problems from their root cause
  • proven capacity to work collaboratively and cooperatively with other members of the HR team to deliver the function's goals.
  • excellent computer literacy skills, with demonstrated proficiency in the use of Microsoft Office Suite and high level skills in data management systems, preferably CHRIS.
  • understanding of and empathy with the values and ideals of the Brotherhood.

The position is full time at 38 hours per week. Salary will be between $59,523 to $66,578 per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay. City fringe location – close to public transport.

For further information about the role please view the HR Advisor - Service Desk position description (PDF, 270kb) or send your query to recruitment(at) and someone will be in touch.

To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)

Applications Close: Friday, 15 December 2017 at 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at) 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at) or visit Jobs at the Brotherhood on our website.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.