Family Support Practitioner

Hours: Full time at 38 hours per week (12 months contract)

Location: Epping Community Services Hub

Applications close: Friday, 28 July 2017 at 9am

An exciting opportunity exists for a Family Support Practitioner to create and sustain a safe and nurturing home environment which supports the development and stability of children.

Summary of program and its objectives

The Multicultural Communities Team (MCT) has been at the forefront of the migrant rights movement in Australia for over sixty years, having been established in 1956. It pioneered the deliver services to migrant communities and continues to strengthen the capacity and infrastructure of these communities, enabling them to be active participants in advocacy and service development. This work also builds bridges into mainstream services and opportunities.

The Integrated Family Services (IFS) Program provides case management support to vulnerable families, predominantly of refugee and migrant background, where concerns exist regarding a child’s development, well‐being and/or safety. The catchment area is the north-east metropolitan area, which includes City of Whittlesea, City of Darebin, City of Banyule, Shire of Nillumbik and City of Yarra. BSL is a partner in the North-East Metropolitan Child & Family Services Alliance funded by the Victorian Department of Health and Human Services (DHHS).

Main responsibilities of the role

The purpose of the role is to support parents to create and sustain a safe and nurturing home environment which supports the development and stability of children by providing a range of culturally-responsive interventions based on strong collaborative relationships.

To meet the selection criteria, candidate will require:

  • qualification in Social Work or Psychology, or equivalent and eligibility for membership in the AASW or the APS
  • proven experience in providing complex case management
  • demonstrated detailed understanding of the Best Interests Framework Case Practice Model and the relevant stages of practice
  • demonstrated understanding of settlement issues and the challenges facing families of refugee and migrant background, and demonstrated experience in supporting families to address these areas of need
  • proven knowledge of relevant theory and therapeutic approaches regarding child development, trauma and attachment
  • demonstrated experience in collaborative practice and networking with a wide range of professionals to achieve positive outcomes for families
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
  • demonstrated commitment to quality improvement
  • ability to work independently and effectively as part of a team in a shared learning environment
  • well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines
  • a valid Victorian Driver’s License
  • access to a reliable car in the event that the MCT car is unavailable
  • understanding of and empathy with the values and ideals of the Brotherhood.


  • a second language reflecting the north-east metropolitan area's communities of refugee and migrant backgrounds.

The position is full time at 38 hours per week (12 months contract). Salary will be between $59,000 to $65,000 per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay. 

For further information about the role please view the Family Services Practitioner position description (PDF, 373kb) or phone Karen Hagen on (03) 9422 5619.

To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)

Applications Close: Friday, 28 July 2017 at 9am

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at) 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at) or visit Jobs at the Brotherhood on our website.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.