Customer Engagement Consultant

Hours: Full Time at 38 hours per week

Location: Frankston

Applications close: Sunday 30th July 2017 at 11pm

An exciting opportunity exists Utilise your strong sales skills to provide personalised service information to clients both current and prospective as well as their families/carers.

Summary of program and its objectives:

The Retirement and Ageing Division at the Brotherhood of St Laurence provides residential independent living accommodation for people on low incomes, home based and day and respite services for older people and people with disabilities still living in their homes.

Main responsibilities of the role:

We are searching for enthusiastic and client focused individuals to support clients to have a clear understanding of our services model and offerings providing independence, choice and flexibility. The Customer Engagement Consultant will lead an effective and efficient intake process, both telephone and direct, and be first point of contact for all clients, families and referrers, providing personalised service information.

To meet the selection criteria, candidates will require:

  • experience or knowledge about the aged care sector
  • demonstrated experience in sales and/or marketing
  • excellent interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
  • demonstrated high degree of initiative and ability to identify and resolve problems and/or make appropriate recommendations
  • demonstrated customer service skills and commitment to the provision of high quality customer service
  • well-developed organisational and time management skills
  • proven ability to work autonomously with limited direction and as a team member to achieve outcomes
  • current Victorian Driver’s License
  • understanding of and empathy with the values and ideals of the Brotherhood.


  • relevant tertiary qualifications in Aged Care Case Management, Nursing, Allied Health or Social Work
  • knowledge of The Care Manager software.

This is a full timeposition at 38 hours per week. Salary will be in the range of $65,000 to $70,000 per annum based on skills and experience, PLUS superannuation. Attractive salary packaging options are available to increase take home pay.

To learn more, view the Customer Engagement Consultant position description or phone Margaret Radin on (03) 8781 4200.

To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)

Applications Close: Sunday 30 July 2017 at 11pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at) 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at) or visit Jobs at the Brotherhood on our website.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.