Client Advisor

Hours: Casual, hours as required

Location: Preston

Applications close: Monday, 26 June 2017 at 5pm

An exciting opportunity exists for casual Client Advisors (two positions available) to consult and work with consumers, their carers and service providers to provide high quality services.


Summary of program and its objectives

TThe Retirement and Ageing Division at the Brotherhood of St Laurence provides residential services, independent living accommodation for people on low incomes and home based services for older people and people with disabilities living in their homes.

Main responsibilities of the role

The Client Advisor position consults and works with consumers, their carers, service providers as well as the Brotherhood Home Care team to provide integrated high quality services in accordance with funding and legislative requirements.

To meet the selection criteria, candidate will require:

  • relevant tertiary qualifications in Nursing (Division 1), Welfare, Occupational Therapy, Psychology, Disability, Psychiatric Nursing, Physiotherapy, Social Work or other related discipline
  • proven experience in person centred case management and a reablement approach in the aged care and/or disability sector including provision of support to people with dementia
  • significant experience in the development of person centred planning and the ability to demonstrate a clear understanding of case management, assessments, networking and advocacy
  • strong  interpersonal and communication skills
  • well-developed time management and organisational skills
  • demonstrated ability to work autonomously as well as collaboratively as  a team member to achieve goals
  • demonstrated knowledge and competency in Microsoft Office Programs including Word, Excel and Outlook
  • current Victorian Drivers Licence
  • understanding of and empathy with the values and ideals of the Brotherhood.

Desirable

  • experience in using The Care Manager (TCM) software
  • marketing and/or sales skills.

This is a casual position and hours will be on an as required basis. Salary will be in the range of $31.54 to $34.93 per hour plus 25% casual loading based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.

For further information about the role please view the Client Advisor position description (PDF, 117kb) or phone Margaret Radin on (03) 8781 4200.

To apply

Applicants are required to submit a resume and complete the screening questionnaire »

Email written applications to: recruitment(at)bsl.org.au

Applications Close: Monday, 26 June 2017 at 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at)bsl.org.au 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at)bsl.org.au or visit Jobs at the Brotherhood on our website.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
BROCAP
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.