Assets and Facilities Service Desk Officer

Hours: Full time 38 hours per week, maximum term of 12 months

Location: Fitzroy

Applications close: Tuesday, 20 March 2018 at 5pm

An exciting opportunity exists for an enthusiastic and motivated person to provide a range of customer services to support the efficient operations of the Brotherhood Property Portfolio.

Summary of the program and its objectives

Organisational Services comprises a team of over 30 staff and has responsibility for providing guidance and support to staff and management in building capacity and partnerships to achieve work goals through the provision of people, advice and services. As an internal service we support internal clients.

The primary task of the Assets and Facilities Management team is to guide and support staff in the use, disposal, and management of all assets to maximise the return on investment in buildings and vehicles.

Core functions include: fleet management, asset management, procurement, Building Compliance and Property Management, Capital works and OH&S, as it pertains to building and property in a range of industries including retail, commercial, industrial and aged care.

Main responsibilities of the role

The Assets and Facilities Service Desk Officer is responsible for the provision of a range of customer services to support the efficient operation of the Brotherhood Property Portfolio.

To meet the selection criteria, candidates will require

  • demonstrated experience in providing support in a help desk/service desk environment
  • proven knowledge and exposure to facilities coordination and management
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally, including suppliers in an outsources environment and with people from diverse backgrounds
  • ability to identify and resolve problems and make appropriate recommendations
  • ability to manage confidential and sensitive material with knowledge of the Privacy Act
  • well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines
  • demonstrated knowledge and competency in Microsoft Office Programs including Word, Excel and Outlook
  • results driven with a keen eye for detail and proven ability to work autonomously and effectively as part of a team whilst supporting and aligning actions to the overall strategic direction
  • understanding of and empathy with the values and ideals of the Brotherhood.


  • relevant experience in building operations or services management in a multi-disciplinary area.

This is a full time, maximum term position of 12 months at 38 hours per week. Salary will be in the range of $54,271 - $57,283 per annum, based on skills and experience. Attractive salary packaging provisions are available.

For further information please view a copy of the Assets and Facilities Service Desk Officer position description (PDF, 188 KB) or phone Kurvin Rassmerssur on (03) 9483 1321.

To apply

Applicants are required to submit a resume and completed screening questionnaire » 

Email written applications to: recruitment(at)

Applications by: Tuesday 20 March 2018 5pm

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.

Application process

In making an application for a position at the Brotherhood all applicants must:

  • read the position description
  • provide a brief cover letter
  • complete the application process as specified in the vacancy. Failure to complete the application process as specified in the vacancy may result in rejection of your application.
  • provide a current resume outlining your work history, details of any relevant qualifications and licences and two referees, either current or most recent Manager.
  • recommended applicants will be required to undertake Psychometric testing. Further assessments may include skills testing and presentations.

Applicants not shortlisted for interview will be contacted as soon as practicably possible. 

Please note: to apply or contact us via email, simply click on the email address given and this will open up a new email in the default email application on your computer. It is not possible to cut an email address directly from this webpage and paste it into the ‘To’ field of an email you’ve already started. This will insert the text ‘(at)’ into the email address. This is the result of spam-protection measures we have set up on our site.

Police and Working With Children Checks

The Brotherhood works with children, youth and vulnerable people and requires all staff to undertake a Police Check and, where applicable, a Working with Children check, prior to commencement. A person's criminal history does not automatically exclude an individual from working or volunteering at the Brotherhood. Police Checks are administered and paid for by the Brotherhood. 

Read the Brotherhood’s privacy policy.

Please note:

  • Aboriginal and Torres Strait Islander people are encouraged to apply
  • For more information or assistance with your application, please contact the Human Resources Team on (03) 9483 2444 or email: recruitment(at) 
  • The Brotherhood is an Equal Opportunity Employer.

If you would like some more information about our recruitment process or require assistance with your application please contact our recruitment team at recruitment(at) or visit Jobs at the Brotherhood on our website.

The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance

The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.