Useful links
Information and support
Aged Care Australia
A directory of aged care service providers throughout Australia
Aged Care Online
Online directory of residential, home and community aged care options throughout Australia
Australian Health Directory
A gateway to the health industry in Australia, including information about industry participants with links to relevant websites
Better Health Channel
Health and medical information for consumers, quality assured by the Victorian government
Centrelink
Provides advice and information on all types of pensions and allowances
DPS Guide to Aged Care
A comprehensive reference to help consumers make informed choices about aged care accommodation, including retirement villages, nursing homes and home and community care options
Medicare Australia
Australian Government site providing information about Medicare Australia
Respite South
Offers information about disability respite options and services in the southern metropolitan region of Melbourne
Victorian Equal Opportunity and Human Rights Commission
For information on human rights issues, such as discrimination
www.seniors.gov.au
A single point of access to government and non-government information and services for older Australians
Services
Alzheimer’s Australia
Provides support and advocacy for people living with dementia – includes information about dementia and memory loss, research and publications for families, carers and professionals
Carers Australia
Provides information and support services for carers
Commonwealth Respite and Carelink Centre
Offers information and support services for carers, including urgent respite
Consumer Affairs Victoria
Protects and promotes the interests of consumers and tenants
Council on the Ageing Victoria
Provides information and services on health and ageing and the rights of older people
Disability Professionals Victoria
Provides information, education and research for professionals working in the disability field
Elder Rights Advocacy
Provides information and advocacy assistance to older Victorians and support them to uphold their rights
HomeGround Services
Provides assistance and support for homeless people to gain housing
Housing for the Aged Action Group
Provides information and advocacy assistance to older tenants living in private or public rental accommodation
Office of the Public Advocate
For information, publications and research promoting human rights, and the dignity of Victorians living with a disability
Tenants Union of Victoria
Provides advice, assistance and advocacy for tenants of private and public residential properties and residents of rooming houses and caravan parks in Victoria
Government
Department of Health and Ageing
The Australian Government's site with information about services and support for older people and professionals
Department of Human Services
The Victorian Government’s site with information about services and support for people with a range of disabilities
Complaints services
Aged Care Complaints Investigation Scheme (CIS)
The CIS offers assistance for older people, their carers and providers to resolve complaints regarding aged care service provision
Disability Services Commissioner
The office of the Victorian Disability Services Commissioner works with people with a disability and disability service providers to resolve complaints
Ombudsman Victoria
Provides information and publications about complaints handling